Visitor engagement platform Akia raises $6m in Collection A funding

California-based enterprise capital agency Altos Ventures led the financing with further participation from GSR Ventures, which led the earlier $1 million seed spherical in June 2020.

Since launching in 2019, Akia says that it has constantly achieved 3 times year-over-year progress, working primarily in hospitality. In line with the corporate, the present market situations, ongoing labour scarcity and post-pandemic affect have elevated demand for its automated buyer engagement framework, which helps companies eradicate monotonous paperwork, automate processes and drive engagement to higher serve shoppers and improve effectivity.

Corporations utilizing Akia’s platform leverage ‘Mini Apps’ to automate and expedite day-to-day processes equivalent to id verification, safety deposit assortment, and even contactless trip rental or resort check-in.

Akia CEO Evan Chen stated: “Securing this new spherical of funding from Altos is mostly a validation of our imaginative and prescient. Customers are uninterested in poorly made chatbots, ready on maintain for name centres, or downloading apps for single use.

“We’re dedicated to creating modern services that assist companies reply extra successfully and shortly to the altering wants of their prospects,” he added.

The shift in direction of a contactless-first strategy and the continued workers shortages have created a chief alternative for Akia to make a splash available in the market, based on its traders.

Jim Dai, associate at Altos Ventures, stated: “Akia is paving the trail for the following era of tech-enabled providers. The hospitality sector has confronted quite a few challenges in recent times and can want a system like Akia to please prospects whereas enhancing effectivity.

“We’re thrilled with Akia’s momentum and have full confidence in its management and long-term imaginative and prescient,” he added.

Akia seeks to assist each resorts, trip rental property managers and friends by integrating with different applied sciences, together with property administration techniques and {hardware} platforms, to allow its prospects to attain extra by way of communication.

It additionally helps managers and friends by:

• Streamlining arrival workflows with mobile-friendly, interactive welcome books

• Letting friends signal rental agreements, sending property maps when they’re prepared for arrival, in addition to door codes and wifi data after they arrive on the entrance door

• Automating goest interplay with scheduled actions and dynamically populating right directions to friends relying on their location