TravelgateX acquires chatbot specialist Quonversa

TravelgateX, a specialist in resort connectivity and distribution has acquired Quonversa, an organization specializing in course of automation utilizing synthetic intelligence and chatbots.

Phrases of the deal haven’t been disclosed.

In response to an announcement, the acquisition will additional enhance course of optimization and product choice for TravelgateX companions.  

The deal may even allow the dealing with of extra processes with out human intervention.

Pedro Camara, CEO of TravelgateX, says: “We’re very excited in regards to the acquisition of Quonversa, as this will likely be a turning level, not solely within the enchancment of our inner processes, but additionally within the enchancment of our clients’ companies, which is able to profit straight from this know-how, each by way of visitors optimization and proposals of suppliers and/or distributors and their respective merchandise.”

IIñaki Fuentes, CEO of Quonversa and Jesús Corrius, chief know-how officer of the corporate, imagine the acquisition will allow it to concentrate on new product growth.

TravelgateX hopes to implement the Quonversa know-how inside its personal processes in addition to supply it to companions by way of its consultancy unit.

Ivan Font, chief technique officer, says: “Our intention will not be solely to use synthetic intelligence to our operational processes, but additionally to ask our companions to enhance theirs. That is key for them, since this permits them to use it to their respective clients, as synthetic intelligence might be utilized to enhance any repetitive course of, permitting automation with out the necessity for human intervention, thus fixing many incidents or processes instantly.”

The acquisition is TravelgateX’s second in 2022 with the corporate beforehand buying on-line B2B resort distribution firm NXO Direct.