Air France launches Whatsapp customer support possibility – Enterprise Traveller

Air France has launched a brand new Whatsapp customer service channel, with the purpose of offering “a extra direct relationship with its clients”.

The service is accessible 24/7, with prompt solutions to frequent questions given by the Louis chatbot, and phone with an Air France consultant for “extra particular solutions”.

It has launched in 22 nations and is accessible in 4 languages – French, English, Italian and Brazilian/Portuguese.

If clients choose in, they’ll additionally obtain notifications “at every key second of the journey”, together with when boarding passes are issued, adjustments to flight schedules, final name earlier than aircraft doorways shut, and baggage supply belt on arrival.

These opting in may even obtain “personalised promotions”, for instance inviting them to pick out extra spacious seats or buy entry to an Air France lounge on the airport.

The Air France Whatsapp channel joins the airline’s present Fb Messenger possibility, and Air France-KLM customer support director mentioned that the brand new service “is now Air France’s quantity two digital contact level”.

In the meantime Nicolas Farin, head of shopper gross sales EMEA, enterprise messaging at Meta (proprietor of Whatsapp), mentioned:

“We’re proud to attach Air France with each new and present clients by way of one among their most used communication channels. We hope this partnership will proceed to enhance buyer journeys on Whatsapp, providing higher, sooner and extra personalised experiences at their fingertips.”

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